Shipping & Return Policies

WE SHIP VIA CANADA POST

Our goal is to process and ship your order within 2 business days.  You can track your order by clicking on the Canada Post tracking number provided in the notice of completion email sent to you when your order is shipped.

RETURNS:

ONLY PRE-APPROVED RETURNS WILL BE ACCEPTED FOR CREDIT. Obtain return approval by emailing service@workingsilver.com. After receiving return approval, products must be returned with a copy of the sales invoice and in their original packaging by parcel post at customer’s expense unless otherwise arranged (return shipping on defective items will be paid by Workingsilver.com). A credit will be issued to the credit card used for the original purchase, ONLY after the goods are received in satisfactory condition at Workingsilver.

THE RETURN ADDRESS FOR PRE-APPROVED RETURNS IS:  410 Carnarvon Street #203, New Westminster, BC V3L 5N9

STONES:

OUR STONES ARE EASY TO BUY, BECAUSE EACH STONE COMES WITH A 100% SATISFACTION GUARANTEE. We will give you a full refund AND pay the return shipping if for any reason you are not completely satisfied with the stone(s) you purchased! Email service@workingsilver.com for return approval. Stone(s) must be returned to Workingsilver in their original packaging and be received by us prior to processing your credit.

DAMAGED OR LOST GOODS:

Should your order become lost or damaged in transport, please email service@workingsilver.com so that we can be of immediate assistance. Workingsilver will work with Canada Post to locate your lost parcel or get reimbursement for damaged items.  Workingsilver will then either re-ship damaged goods at no charge or refund your purchase, whichever you prefer. In the case of damaged items, please send pictures with an email describing the condition of the parcel and items you received to our email address at service@workingsilver.com.  Workingsilver may or may not request return of damaged items, but if damaged items are returned, Workingsilver will pay the cost of return shipping.